We have a large showroom with hundreds of products on display and are here to make your shopping experience as pleasant as possible. Please do not order online until you are 100% happy with the products you have chosen. If you have any questions, please contact us prior to purchase.
Credit Card Fee’s
There are no charges for credit cards.
Delivery/Collection
Delivery estimates are shown on the relevant product page or at checkout. We aim to confirm your order and delivery arrangements within 24 hours. Unless we agree a different delivery date or period with you, goods will be delivered without undue delay and within 30 days of your order. If you ask us to hold your order, we will agree a delivery date with you. However, should you wish to check stock before placing your order then please feel free to contact us. During weekends and holiday periods, confirmations may take a little longer.
Some items may be delivered separately and our deliveries could be made using any size vehicle from a small transit van to a juggernaut lorry, so please advise us of any restrictions you may have so we can plan your delivery accordingly. If we are unable to process your order because of restrictions that you have notified us about upon placing your order then we will contact you to try and work around this. However, we reserve the right to cancel your items and refund in full any payments made to us. We have a number of delivery options available and full details of these services can be found upon checkout. All of our delivery services will be subject to their own individual terms & conditions so please read carefully as by accepting our terms & conditions you are also agreeing to the delivery service you have opted for. Failure to make a delivery will result in a charge of which more details can be found in section 5f.
Warranties, Grading Rules & Expectations
Most of the items we sell are a natural product and therefore will contain natural characteristics found in timber. All natural floors & profiles will be graded to an official grading rule for a copy of this please ask. Full details of what’s covered and what’s not is found in section 7. All items will come with a manufacturer’s warranty as detailed in the individual product pages. Deanta doors come with a 10-year warranty and all other doors will come with a manufacturer’s warranty. For a copy of our manufacturers’ warranties please ask.
FULL TERMS & CONDITIONS
By using our website and by placing orders you are agreeing to be legally bound by the following terms and conditions. You may not access our website, or use our website, or place orders, if you do not wish to be bound by said terms and conditions.
These terms and conditions are related to sales made over the phone and over the Internet with the seller.
The contract we make online with you has these terms and conditions within it. This contract prevails over proposed terms and conditions suggested by you. Please click on the button marked “I Accept” in order to accept these terms.
You are not able to proceed with your purchase unless you understand and agree to the terms and conditions set out here.
1 PRODUCT SPECIFICATIONS
a We have a policy of development and therefore reserve the right, in relation to future sales, to adapt goods or products, without having to give notice. This includes making changes to either ornamental detailing or adjustments to sizes on items. Please call us or email us to ensure you know what exact sizes or ornamental detailing changes are, because minor adjustments may be made.
b Products displayed or advertised may differ from those supplied. Unless otherwise agreed with you, the product you are supplied with will be of equal appearance, functionality and value.
c The appearance of our products may vary as it is made from natural wood. Wood may mellow with exposure to sunlight and age. Our products are constructed using handcrafted techniques such as distressing. This is intentional and makes each item of furniture individual. The degrees of distressing which can be found on our genuine rustic designs include wood filling, knots, wood splits, antiquing, distress or scratch marks. Some filler will be used on our products. This is a usual part of the process.
d tbc
e On certain occasions an item may require assembly at home, in order to protect them during carriage. Most products are sold fully assembled.
f We aim to show the colour of products displayed on our website as accurately as possible. We cannot guarantee 100% accuracy of the photographs or pictures, however. Monitor settings, batching and other conditions may affect the colours of the item in the picture.
g On the website you may occasionally see a clearance range, which is on a specifically marked section of the site. The items within this range will be from a discounted or clearance range of stock. This stock is however new and boxed. The items are sold as seconds. They may have scratches, knocks or other defects as they may have been overhandled. The price for which they are put up for sale, has this taken into consideration.
h Most of our products require no home assembly. Designers will however decide that some products will need a minimal home assembly. This will be to aid delivery or to avoid causing damage to the items. Any products which do require minimal home assembly will be identified as such and clearly described as needing this. The seller accepts no liability for costs incurred by you through incorrect measurements or insufficient information supplied, or any minor alterations we make. If you wish to ensure you are fully aware of any alterations we may or may not have made, please call us or email us ahead of ordering.
2 MEASUREMENTS
a If you supply us with incomplete or incorrect information we will not accept liability for any resulting extra costs incurred. If we make minor alterations we will accept no liability for any costs incurred as a result. Please call or email ahead of ordering if you feel a small change in the size of the item will render the item not suited to your requirements.
b Please note that all and any dimensions specified by the seller are only approximate.
3 PRICES
a All Prices quoted include VAT unless stated, if appropriate, at the current rate. All prices are subject to promotional discounts or offers.
b We will deliver the products to you on weekdays, to your home address. Should you live on the mainland UK, full delivery charges are laid out in our delivery charge page.
c Prices stated on the website are not transferable to sales elsewhere or through other means, they are only for online promotions and purchases.
d Prices of online promotion items are valid until midnight on the day the promotion expires.
e If we indicate to you that a price displayed was displayed in error, we will not honour said price.
f The ‘was’ price, means our higher price previously charged. This price refers to the retail price customers will pay if they buy at www.oakleywoodtimber.co.uk
4 PAYMENT
a At the time the order is placed, you need to pay by credit, debit card or charge. The price of the product is the price at the time and date the order is made. You guarantee that the payment details you provide are correct. the seller reserves the right to secure validation of your details before placing an order.
b Payment may be made in full or, where offered, with a 25% deposit. We can hold an order for up to three months by agreement. The outstanding balance must be paid within three months of ordering or before delivery, whichever is earlier. We will not dispatch until payment is received in full. A deposit does not affect your statutory cancellation or refund rights. If you cancel under those rights, payments made, including the deposit, will be refunded as required by law.
c The contract is deemed as complete when all of the following steps have been taken
i We receive a valid debit card payment or credit card charge
ii your online order is accepted by us
iii we send you confirmation of receipt of the order in the form of email
iv
v the goods are dispatched to you.
d We have the right to refuse any orders placed by you.
e A consumer finance option may be available. Should you require this service please contact our customer services team..
f We have the right to cancel, any order until such time as we have sent the delivery confirmation email.
5 DELIVERY
a We can delivery anywhere within the UK mainland for deliveries outside of the UK mainland please contact us. Collection is free from our Warehouse in Buckinghamshire however please wait for your confirmation before arranging any transport. Full terms of collections and third party haulage can be found in section 5j.
b If you have a permanent address on the UK mainland, we are able to deliver orders to you. If you do not have this, we are unable to deliver online orders to you however please call us to see if we can help.
c The date detailed in the confirmation email we send to you is the date we will aim to have your goods to you by. If the email did not contain a date we will do our best to have the goods to you according to the time scales on the products on your order.
d Any changes we or you make to an existing order will impact when it is delivered. The original confirmed delivery date may therefore not be attainable. If this is the case we will provide you with a new delivery date as quickly as is possible.
e The responsibility for providing a safe way to access the place of delivery from the public highway is yours. Should the delivery staff or carriers deem the route unsafe then they will refuse delivery until it is made safe. Items are usually delivered using either a van or 7.5 tonne truck however sometimes we may uses larger vehicles especially with flooring and worktops so please ensure you state any restrictions when placing your order. Please ensure that your property is accessible. If there is no safe way to access the property and we are therefore unable to deliver, we reserve the right to cancel your order and then to refund payments, subject to our policy on returns.
f Should you be unable to take the delivery on the arranged date, please inform us at least 48 hours in advance. This is so that another date can be arranged. On the new arranged date, return charges will apply if the carriers can then not access the place of delivery. The parcel carrier service: If at the time of attempted delivery you are not available, a card with details of the delivery will be left at the place of delivery. It is then your responsibility to contact the carriers and arrange redelivery. If more than 48 hours is left the items may then be returned to the seller and return charges will apply to you. The return charge will also apply if on delivery there is no safe way to access the property.
For a consumer exercising a statutory right to cancel, any return cost will be handled in accordance with section 6. Likewise if we are asked to make a second delivery then a £60 re-delivery charge will be applied.
g Should, in the course of delivery, a carrier accidentally damage an item, we are liable only for the replacement, repair or refund of the product or the value of it.
h We are not liable to loss or damage due to delay due to unforeseen circumstances or reasonable delay, outside of the seller reasonable control. Carriers will not offer Saturday drops or timed drops.
i Should you receive an item as damaged, please call us so that we can put the problem right as soon as we can. Please call or email us rather than instruct a carrier to arrange to exchange the goods. Please let us know as soon as reasonably possible; this does not limit your statutory rights. It is essential that we have proof of the damage in order to refund, exchange or facilitate allowance. This proof needs to be in photographic form. Please note: If an item is delivered via parcel service please inspect the external packaging for obvious signs of damage. Any signs of damage should be signed for as damaged at the time of the delivery. Failure to do so, may slow the exchange procedure.
k TBC.
j Should you choose to have items delivered to a third party carrier or collected from us, we do not accept responsibility or liability for damage to the goods. When you use your own third party carrier, the risk involved in the forwarding delivery is your own.
If you order multiple items, we will give you a dispatch date worked out based on the longest lead time. Should multiple orders be placed to be delivered to the same address, the items will be grouped and the dispatch date will again be worked out based on the longest lead time.
6 REFUNDS, RETURNS AND RIGHT OF CANCELLATION
Consumer cancellation rights for online and telephone orders
If you are a consumer, you may cancel your order from the time you place it until 14 calendar days after you receive the goods. If an order is delivered in instalments, the 14 days begins after you receive the last item. You do not need to give a reason. To cancel, tell us clearly by telephone on 01844 217075, by email or by post to Oakley Wood Timber, Unit 4, Walnut Farm, Worminghall Road, Oakley, Buckinghamshire HP18 9QY. You may use a cancellation form, but you do not have to.
After telling us you wish to cancel, return the goods without undue delay and within 14 calendar days. Contact us to arrange a return. You are responsible for the direct cost of returning unwanted goods unless we have agreed otherwise. For goods which cannot normally be returned by post, our estimated collection charges are up to £60 for orders up to 50kg and up to £70 for orders up to 150kg; for heavier orders or locations where costs vary, please contact us for an estimate. We will explain the cost before arranging collection. These charges do not apply to faulty, damaged or incorrectly supplied goods where we are responsible for the return.
We will refund payments received, including any deposit and the cost of standard outbound delivery. If you chose a more expensive delivery option, we need only refund the standard delivery cost. We do not charge a 25% restocking fee for a statutory cancellation. We may reduce the refund for any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning. Please package goods securely for their return; you may inspect them as you would in a shop.
We will make the refund without undue delay and no later than 14 days after receiving the returned goods or, if earlier, receiving evidence that you have sent them back. If goods have not been delivered, we will refund within 14 days of being informed of cancellation. Refunds will normally be made using the original payment method.
The statutory change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised. Goods are not excluded merely because they are ordered from a supplier or because of their brand. This exception does not affect your rights if goods are faulty, damaged or not as described.
Faulty, damaged or incorrect goods
Please contact us as soon as reasonably possible if there is a problem, so that we can help. Your statutory rights are not limited by a requirement to report damage within 24 hours, retain original packaging or obtain prior authorisation. Depending on the circumstances, your legal remedies may include rejection and a refund, repair or replacement. We will bear the reasonable cost of returning goods where required by law. Your statutory rights remain unaffected.
In-store orders and complimentary stock holding
This policy applies to orders placed and accepted in person at our showroom, and to orders specifically negotiated face to face at our showroom and subsequently concluded by telephone, where those orders do not legally qualify as distance contracts.
Once we have accepted your order, there is no automatic right to cancel simply because you change your mind.
At your request, we may agree to hold your ordered goods free of charge for up to three months as a goodwill gesture. We will confirm the agreed holding period and delivery or collection arrangements in writing. This arrangement does not make the purchase provisional or create an additional right to cancel, either during or at the end of the holding period.
If you wish to cancel, please contact us promptly. Where you have no legal or contractual right to cancel, any cancellation will be subject to our agreement. Any amount we retain or charge will be limited to reasonable losses directly resulting from the cancellation, taking account of costs saved and reasonable steps to reduce our losses, including reselling the goods. We will explain any deductions and refund the remaining balance.
No storage charge will apply during the agreed complimentary holding period.
Nothing in this policy limits your statutory rights, including rights relating to faulty or misdescribed goods or our failure to fulfil the contract. This policy does not restrict cancellation rights applicable to distance or off-premises contracts.
7 GUARANTEES AND CLAIMS UNDER GUARANTEE
a The provisions of clauses 8 and 9 apply in addition to any and all of your statutory rights relating to misdescribed or faulty products. Said rights are in no way affected by the guarantee.
b All our products are guaranteed against faulty materials and/or faulty workmanship for a minimum of 12 months from the date of delivery. In every case, we reserve the right to inspect and verify faults. Each supplier has their own warranty ranging from 12 months to 25 years. For a copy of the warranty, please ask.
c Said guarantees do not cover natural characteristics of wood which includes movements in wooden products, neglect, misuse or abuse by failing to follow care procedures, including waxing and oiling furniture, damage or loss due to water, fire, smoke, sunlight, weather, corrosion, rusting, lightning, theft, explosion; accidental loss or damage, third party damage.
d Do not return or refuse an item should you find a swelling in either the door or the drawers. This is an unlikely occurrence caused by extreme climate change. Generally the swelling will subside within a few days. If not, you may find that swapping drawers will remedy the problem. If the swelling does not settle, it may help to shave or sand a small amount from a door or drawer. Then cover the area adapted in furniture wax.
Please bear in mind that timber movements are a slight, but real, possibility. Hence we will not deem stiff doors or drawers as faulty or defective. We would expect any adjustments to be made by the customer.
If you do not wish to make the adjustments, we will offer a refund under the normal 14-day terms.
e If you receive an incorrect or defective item, we will arrange its replacement or repair, free of charge. If a replacement is not available, or if circumstances are such that a replacement is not practical, the item will be replaced with a part that is the closest match to it. Alternatively, an allowance may be made in order for the customer to have a local repair carried out. We will send out a technician to repair any furniture where the customer claims that there is a merchandising issue.
Technicians chosen are experts and can therefore identify the origin of any issues. We therefore reserve the right to ensure that a technician chosen by us repairs the item. This is to ensure that the customer has goods which are ultimately fit for their purpose.
f We are not liable for any indirect or direct loss of profits, or any other type of financial damage or loss which arises from damaged, wrongly delivered or defective products over and above the value of the items in question. This does not affect your statutory rights.
8 SITE CONTENT AND DISCLAIMERS
a We make every effort to ensure that our website is completely accurate. Some details or prices shown on the website, however, may change. Errors may occur. We will endeavour to rectify any errors. We cannot be held responsible for any losses which are incurred by the errors.
b We exclude all warranties, either implied or expressed, regarding the accuracy of the information on our website or any associated materials, to the maximum extent legally allowed. We do not accept liability for the content of any material placed or contained on the website, nor for the result of any reliance or use of any information on our website.
c This site is owned and operated by the seller. You download and use any material from this website at your own discretion and risk. You are responsible for any damage which is done to your computer or computer system and you are responsible for any loss of data which is caused by the downloading of such material.
9 DATA PROTECTION
a the seller is a registered Data Controller in accordance with the Data Protection Act 1998 (“The Act”).
b We will process any and all of your personal data you share with us in accordance with the Act.
c We do not share your information with third parties and we do store credit card details.
10 APPLICABLE LAW
a We operate and control our website from our head office in Buckinghamshire. Therefore the laws of England and Wales govern claims relating to the website and the materials on the website. This includes the use of this website and the materials on it. Should you decide to access this website from outside of England or Wales, you do so under your own initiative and so you agree that in any event of a dispute between yourself and us you have agreed to be treated according to the laws of England and Wales. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.
11 GENERAL TERMS
a We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these Terms.
b You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
c This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
d Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
e If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.